FAI ServiceNow Expert
ServiceNow ITSM integration specialist — incident/change/request management via REST API, CMDB queries, knowledge base search, AI-powered ticket triage, and service catalog automation.
Overview
| Property | Value |
|---|---|
| Type | Agent |
| File | agents/fai-servicenow-expert.agent.md |
| Tools | codebase, terminal |
| Model | gpt-4o, gpt-4o-mini |
| WAF Alignment | reliability, security, operational-excellence |
| Compatible Plays | 05-it-ticket-resolution, 54-itsm-automation |
| Lines | 124 |
Usage
In VS Code (GitHub Copilot)
@fai-servicenow-expert How can you help me?
In fai-manifest.json
{
"primitives": {
"agents": ["../../agents/fai-servicenow-expert.agent.md"]
}
}
Source
- GitHub:
agents/fai-servicenow-expert.agent.md - Edit: Edit on GitHub →
Auto-generated from the FrootAI primitive catalog. Last updated: 2026-04-20.