Play 05 — IT Ticket Resolution 🎫
Auto-classify, route, and resolve IT tickets with event-driven AI.
Incoming tickets hit classification via GPT-4o-mini, the agent routes to the right team or auto-resolves known issues from knowledge base. ServiceNow integration syncs state bidirectionally.
Quick Start
cd solution-plays/05-it-ticket-resolution
az deployment group create -g $RG -f infra/main.bicep -p infra/parameters.json
code . # Use @builder for classification, @reviewer for SLA audit, @tuner for routingKey Metrics
- Classification accuracy: ≥92% · Auto-resolution: ≥60% · SLA compliance: ≥95%
DevKit
| Primitive | What It Does |
|---|---|
| 3 agents | Builder (classification/routing), Reviewer (SLA/PII audit), Tuner (thresholds/cost) |
| 3 skills | Deploy (106 lines), Evaluate (109 lines), Tune (104 lines) |
Architecture
📐 Full architecture details — data flow, security architecture, scaling guide
Cost Estimate
| Service | Dev/PoC | Production | Enterprise |
|---|---|---|---|
| Azure OpenAI | $30 (PAYG) | $180 (PAYG) | $700 (PTU Reserved) |
| Container Apps | $10 (Consumption) | $80 (Dedicated) | $250 (Dedicated HA) |
| Logic Apps | $5 (Consumption) | $40 (Consumption) | $150 (Standard) |
| Cosmos DB | $5 (Serverless) | $50 (Autoscale) | $200 (Autoscale) |
| Key Vault | $1 (Standard) | $3 (Standard) | $10 (Premium HSM) |
| Application Insights | $0 (Free) | $25 (Pay-per-GB) | $80 (Pay-per-GB) |
| Log Analytics | $0 (Free) | $15 (Pay-per-GB) | $50 (Commitment) |
| Total | $51/mo | $393/mo | $1,440/mo |
💰 Full cost breakdown — per-service SKUs, usage assumptions, optimization tips
📖 Full docs · 🌐 frootai.dev/solution-plays/05-it-ticket-resolution
FAI Manifest
| Field | Value |
|---|---|
| Play | 05-it-ticket-resolution |
| Version | 1.0.0 |
| Knowledge | R2-RAG-Architecture, O1-Semantic-Kernel |
| WAF Pillars | security, reliability, cost-optimization |
| Groundedness | ≥ 85% |
| Safety | 0 violations max |
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