FAI IT Ticket Resolution Builder
IT Ticket Resolution builder — event-driven classification pipeline, auto-resolution via knowledge base, ServiceNow/Jira integration, skill-based routing, and SLA monitoring.
Overview
| Property | Value |
|---|---|
| Type | Agent |
| File | agents/fai-play-05-builder.agent.md |
| Tools | codebase, terminal, azure |
| Model | gpt-4o, gpt-4o-mini |
| WAF Alignment | reliability, security, operational-excellence |
| Compatible Plays | 05-it-ticket-resolution |
| Lines | 47 |
Usage
In VS Code (GitHub Copilot)
@fai-play-05-builder How can you help me?
In fai-manifest.json
{
"primitives": {
"agents": ["../../agents/fai-play-05-builder.agent.md"]
}
}
Source
- GitHub:
agents/fai-play-05-builder.agent.md - Edit: Edit on GitHub →
Auto-generated from the FrootAI primitive catalog. Last updated: 2026-04-20.