Play 84 — Citizen Services Chatbot 🏛️
Government AI chatbot — multi-lingual citizen support, WCAG-compliant, form assistance, permit tracking, complaint routing with human escalation.
Build a government citizen services chatbot. Temperature-zero responses ensure factual accuracy, Azure Translator provides 10+ language support, WCAG 2.2 AA accessibility is built-in, complaint routing classifies and tickets to correct departments, and human escalation is always one click away.
Quick Start
cd solution-plays/84-citizen-services-chatbot
az deployment group create -g $RG -f infra/main.bicep -p infra/parameters.json
code .
# Use @builder to implement, @reviewer to audit, @tuner to optimizeArchitecture
Pre-Tuned Defaults
- Language: Grade 8 reading level · 20 max words/sentence · jargon replacement
- Multi-lingual: 10 languages · auto-detect · custom government glossaries
- Privacy: No PII in chat · 30-day retention · no behavioral tracking · AI disclosure
- Routing: 7 departments · confidence 0.80 · escalation after 2 failed attempts
DevKit (AI-Assisted Development)
| Primitive | What It Does |
|---|---|
agent.md | Root orchestrator with builder→reviewer→tuner handoffs |
copilot-instructions.md | Government domain (non-partisan, plain language, WCAG, privacy) |
| 3 agents | Builder (gpt-4o), Reviewer (gpt-4o-mini), Tuner (gpt-4o-mini) |
| 3 skills | Deploy (210+ lines), Evaluate (120+ lines), Tune (230+ lines) |
| 4 prompts | /deploy, /test, /review, /evaluate with agent routing |
Cost Estimate
| Service | Dev/Test | Production | Enterprise |
|---|---|---|---|
| Azure OpenAI | $15 (PAYG) | $200 (PAYG) | $800 (PTU Reserved) |
| Azure AI Translator | $0 (Free) | $50 (PAYG) | $200 (PAYG) |
| Azure Communication Services | $5 (PAYG) | $80 (PAYG) | $300 (PAYG) |
| Azure AI Search | $0 (Free) | $250 (Standard S1) | $500 (Standard S2) |
| Cosmos DB | $3 (Serverless) | $60 (1000 RU/s) | $250 (4000 RU/s) |
| Container Apps | $10 (Consumption) | $120 (Dedicated) | $350 (Dedicated HA) |
| Key Vault | $1 (Standard) | $5 (Standard) | $15 (Premium HSM) |
| Application Insights | $0 (Free) | $25 (Pay-per-GB) | $80 (Pay-per-GB) |
| Total | $34/mo | $790/mo | $2,495/mo |
vs. Play 08 (Copilot Studio Bot)
| Aspect | Play 08 | Play 84 |
|---|---|---|
| Focus | Enterprise internal bot (M365) | Government citizen-facing bot |
| Language | English (enterprise) | 10+ languages mandatory |
| Privacy | Internal RBAC | GDPR/CCPA, no behavioral tracking |
| Tone | Professional | Plain language (grade 8), non-partisan |
| Escalation | Help desk tickets | Human agent always available |
📖 Full documentation · 🌐 frootai.dev/solution-plays/84-citizen-services-chatbot · 📦 FAI Protocol
FAI Manifest
| Field | Value |
|---|---|
| Play | 84-citizen-services-chatbot |
| Version | 1.0.0 |
| Knowledge | R2-RAG-Architecture, O2-AI-Agents, T2-Responsible-AI |
| WAF Pillars | responsible-ai, reliability, security, performance-efficiency |
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